Operations & Support Services Coordinator

The Operations & Support Services Coordinator plays a vital role, working alongside the rest of the Operations team in ensuring the smooth delivery of key functions across the Professional Education team. This position involves supporting with managing workbook orders, invoicing processes, management of apprentice recruitment on behalf of employers, coordinating workshops and providing data analysis and management information reporting. The role requires excellent organisational skills, attention to detail and the ability to work collaboratively with internal and external stakeholders.

• Support the processing and tracking of workbook orders for Davies and third parties’ learners, ensuring timely delivery.
• Maintain accurate records of orders, distribution and queries.
• Respond to queries from colleagues regarding workbook ordering.
• Build relationships internally with our Delivery Teams to ensure maximum collaboration. 

• Assist with the preparation, processing and reconciliation of invoices.
• Liaise with the finance team to resolve discrepancies and ensure accurate billing.
• Maintain a clear log of all invoicing activities for auditing purposes.

• Manage the advertisement and promotion of our employer vacancies using the Government’s ‘Recruit an Apprentice’ site. 
• Build relationships internally with our Client Success Team and external employers to enable a seamless recruitment service.
• Review and shortlist candidates to share with employers.
• Assist in tracking recruitment progress and maintaining the Government’s ‘Recruit an Apprentice’ site

• Manage the workshops inbox, responding to queries and scheduling learners as required.
• Support the delivery of workshops, including learner communication, cancellations and logistical arrangements.
• Build relationships internally with our Tutors to ensure maximum collaboration.

• Compile, analyse and present data reports as required.
• Provide insights to support strategic planning and operational improvements.

• Manage the Operations inbox, responding and actioning queries as required.

• Represent and promote Davies Professional Education at external events and meetings.
• Support other Professional Education internal teams if required.
• Build relationships across Davies to ensure collaboration across the Group.
• Maintain learner and Davies Professional Education data in line with policies and procedures.
• Comply with and implement relevant health, safety, security and welfare processes as required by Davies Professional Education or Davies Group procedures. 

• Understanding of the Department for Education/ESFA funding regulations/requirements
• Understanding of vocational qualifications including Apprenticeships and Functional Skills
• Experience of working within a regulatory environment
• Experience of working both within a team and independently 
• Experience working with databases/platforms
• Self-motivated, enthusiastic with the ability to work using own initiative 
• Good analytical abilities and able to be decisive
• An ability to analyse a situation with employers or Apprentices and adapt the communication accordingly, to offer appropriate information, advice, support and guidance
• Excellent written, verbal and presentation skills
• Excellent customer service, administrative and organisational abilities
• Excellent IT skills, including all Microsoft office packages
• Ability to analyse Data and create reports using formulas 
• Ability to maintain discretion and confidentiality at all times
• Experience of working remotely and self-motivating time management

• Reward platform – discounts for over 800 retailers
• 25 days holiday (rising with service)
• EAP with virtual GP
• 2 x paid volunteering days
• Enhanced maternity and paternity leave policies
• Fostering friendly and fertility support employer
• Pension – matched contribution at 5%
• Life Assurance (4 x basic salary)
• Development, training, and professional qualifications where applicable